Frequently Asked Questions
Everything you need to know about shopping with Botanic Tonics.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online portal and enter your order number and zip code.
Are your fabrics sustainably sourced?
Yes, Botanic Tonics is committed to ethical fashion. We use organic cotton, recycled fibers, and eco-friendly dyes to ensure our garments have a minimal environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Afterpay and Klarna.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the 'True to Size' indicator on the product description.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.